Shopify Product video (4K) size: 4096×2160

Shopify wants 4096×2160 px at 256:135 aspect, Any background, No file ceiling is published, so your seller dashboard decides, exportable as MP4. The values, the source and the build steps follow.

Open the tool at 4096×2160 All Shopify specs

Spec values

This is the platform's requirement for the slot, and the tool exports straight from it: exact pixels, KB ceiling checked, #FFFFFF fill on white-background specs.

Shopify · Product video (4K)
Item	Requirement	Notes
Target size	4096×2160 px	Exact pixels — the export has to match this number, not come close
Aspect ratio	256:135	Simplified from the target size. If your source differs, pad or center-crop — never stretch
Min width	Not listed	Smallest source the platform accepts; below this an image can be flagged as blurry
Max file size	Not listed	The export must stay under this size or the upload gets rejected
Background	Any background	Fill padding with #FFFFFF on white-background specs so no grey edge shows
Formats	MP4	Exporting in one of these formats is the safe bet

Extra platform requirements

Video resolution up to 4K
That is 4096×2160

Source:help.shopify.com · Checked 2026-10-25 · Platforms change specs without notice — confirm in your seller dashboard before you publish.

Making an image for this spec: 5 steps

Start from a source at least 4096 px wide. A soft photo stays soft after scaling — the tool cannot invent detail.
Scale proportionally to 4096×2160 (256:135). If the aspect differs, pad or center-crop — never stretch.
Treat the background to suit the product, and keep it from competing with the item.
Export MP4; No file ceiling is published, so your seller dashboard decides. The tool protects the ceiling first and sharpness second.
Verify: the output must be exactly 4096×2160 px, zero pixels off, and the byte count must sit under the cap.

FAQ

Is 4096×2160 mandatory?

The platform names 4096×2160 px for Product video, and exporting at that size is the safest path. Your source can be larger — the tool scales it down. Uploading a non-conforming size invites a second compression pass, which shows up as grey edges or mushy detail.

No published ceiling — should I still care?

The tool compresses to the ceiling automatically: JPEG quality first, downsampling if the quality floor is still too big, and it reports "quality floor reached" when that happens. This slot has no published ceiling, so your seller dashboard decides. If you want a target anyway, aim under 500 KB — most slots are far more generous.

Can I use a format that is not MP4?

The platform lists MP4; exporting in one of those is the safe bet. Pushing WebP into a slot that only lists JPG / PNG risks a rejection or a broken thumbnail, so convert first.